Last updated: 21 October 2026
At Oochit, we want you to feel confident about shopping with us. This policy explains how order cancellations, refunds and payment-related issues are handled when you shop at https://oochitstore.com.
For assistance, contact us at hello@oochitstore.com.
1. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible using our customer support email.
Cancellation requests are subject to the order’s processing and dispatch status. We will try to accommodate requests made before dispatch, but cancellation cannot be guaranteed once an order has been dispatched.
If we approve a cancellation after payment has been collected, the eligible refund will be initiated to the original payment method, subject to payment-provider processing times.
2. Refund Eligibility
Refunds may be considered in the following circumstances:
- An order is cancelled by Oochit.
- A product arrives damaged or defective.
- The wrong product is delivered.
- An order cannot be fulfilled or delivered and a refund is determined to be appropriate.
- A refund is otherwise required under applicable law or expressly approved by Oochit.
Please contact us promptly if there is an issue with your order.
3. Damaged, Defective or Incorrect Products
If your jewellery arrives damaged, defective or different from what you ordered, email hello@oochitstore.com with:
- Your order number.
- A description of the issue.
- Clear photographs or a short video showing the product and its condition.
- Photographs of the packaging, where relevant.
Please retain the product and its packaging until we respond. We will review the issue and communicate the appropriate resolution, which may include a replacement, return or refund, depending on the circumstances and applicable law.
4. Refund Processing
Once a refund is approved, we will initiate it through the applicable payment method or payment provider.
The time taken for the amount to appear in your account may depend on your bank, card issuer, UPI provider or payment gateway.
We will communicate any relevant refund confirmation or reference details where available.
5. Shipping Charges
Original shipping charges and any return-shipping charges will be handled according to the circumstances of the order and applicable law.
Where an issue is caused by an incorrect, damaged or defective product supplied by Oochit, we will communicate the appropriate return and refund arrangements.
6. Non-Returnable or Non-Refundable Situations
A request may be declined where a product does not meet the applicable return conditions, subject to consumer rights under applicable law.
However, this policy does not exclude remedies that customers are legally entitled to receive for defective, damaged, misrepresented or incorrectly supplied products.
7. Refunds for Failed or Duplicate Payments
If your payment is debited but your order is not confirmed, please contact us with the available transaction reference and relevant order details.
If a duplicate payment is verified, we will arrange the appropriate refund.
Please never share your UPI PIN, payment OTP or banking password with us.
8. How to Request a Cancellation or Refund
Email hello@oochitstore.com with the subject line:
Cancellation or Refund Request — Order #[Your Order Number]
Include your order number, registered email address or phone number, and a description of your request.
We will review your request and respond with the next steps.
9. Contact Us
Oochit
Website: https://oochitstore.com
Email: hello@oochitstore.com
We reserve the right to update this policy when our procedures or legal obligations change. The latest version will be published on this page.