Last updated: 21 October 2026
At Oochit, we want you to love the jewellery you choose. This Return Policy explains how to request a return for purchases made through https://oochitstore.com.
For return-related assistance, contact hello@oochitstore.com.
1. Return Requests
If you receive a damaged, defective or incorrect product, please contact us as soon as possible after delivery.
Include your order number, a description of the issue and clear photographs or a short video showing the product and its condition.
We will review your request and explain the next steps.
2. Product Condition
For returns that are approved, we may ask you to:
- Keep the product unused and in its original condition.
- Include the original packaging, tags and any accessories supplied with the product.
- Provide your order number or other reasonable proof of purchase.
- Follow the return instructions provided by our customer support team.
Please do not send a product back before receiving return instructions from Oochit.
These conditions will not limit any remedies you may be entitled to under applicable consumer protection law.
3. Damaged, Defective or Incorrect Items
If an item arrives damaged, defective or different from the product ordered, contact us at hello@oochitstore.com.
Please provide your order number and photographs or video of the issue. We may also ask for photographs of the outer packaging to help us investigate.
Depending on the circumstances, we will communicate an appropriate resolution, which may include a replacement, return or refund.
4. Change-of-Mind Returns
Eligibility for returns due to a change of mind will depend on the return terms displayed for the product or communicated by Oochit at the time of purchase.
Please check the applicable product and checkout information before placing your order.
5. Return Shipping
Once a return is approved, Oochit will communicate the return address, shipping instructions and responsibility for any return-shipping costs.
Where the issue involves a damaged, defective or incorrectly supplied item, return arrangements will be handled in accordance with applicable law and the circumstances of the case.
Please do not dispatch a return until our team has confirmed the process.
6. Refunds and Exchanges
Approval of a return does not automatically guarantee an exchange or refund in every situation. The resolution will depend on the reason for the return, the product’s condition, stock availability and applicable law.
Any approved refund will be handled according to our Refund & Cancellation Policy.
7. Items That Cannot Be Returned
Any product-specific return exclusions will be disclosed before purchase where applicable.
No exclusion under this policy removes rights or remedies that cannot lawfully be excluded, including rights relating to defective, damaged, misrepresented or incorrectly supplied goods.
8. How to Request a Return
Email hello@oochitstore.com with the subject line:
Return Request — Order #[Your Order Number]
Please include:
- Your order number.
- Your name and order contact details.
- The product you wish to return.
- The reason for the request.
- Photographs or video, if the item arrived damaged, defective or incorrect.
Our team will review your request and respond with the next steps.
9. Contact Us
Oochit
Website: https://oochitstore.com
Email: hello@oochitstore.com
We may update this policy as our procedures or legal obligations change. The latest version will be published on this page.